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Forum Discussion
RBR550 Streaming Device falls in and out of network
I have an Orbi RBR50 with a main router and two extenders. I use an audio streaming device, Cambridge Audio MXN10 (and sometimes a Blusount Node) that operates as a dedicated music streamer, which pu...
jaybeedee wrote:
Tech support at Cambridge Audio suggests that the phone and the device may be on what are functionally two different "lines",.even though they are clearly both on the same wifi network.
If the Orbi 'app' or the Orbi web interface Attached Devices page show both devices as connected with IP addresses in the same LAN subnet (usually 192.168.1.x or 10.0.0.x), then Tech Support is incorrect. This is the very definition of being on the same "line".
Thank you very much for this diagnostic lead. I have two obstacles in working with it.
1) I can't sign onto the Orbi app. Every effort leads to a "Your request has timed out" error message in five seconds. Do you (or anyone) have any advice on fixing this. In Netgear's infinite arrogance, there is NO access to direct help on this issue.
2) Once I get in, I will have to see how well I can check on the individual IP addresses. I'm pretty good technically, but this may be a little above my expertise (TBD).I was suggesting to use the Orbi web interface, with a web browser on something with a larger screen than a smartphone (such as a computer, laptop, or tablet). Connect to the Orbi system as usual (Ethernet cable or WiFi) and open a web browser to http://orbilogin.net (see page 98 of the User Manual):
https://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf
The smartphone running the streaming 'app' should appear on the list of Attached Devices as well as the streaming device.
Given the challenges of even getting onto the app, I ended up springing for the $100 Netgear service. Ultimately, I believe we did solve the problem. I have a modem/router from my ISP, and my Orbi is connected to it. Both the modem/router and the Orbi router were transmitting to the same network - creating two different "lines".
The overall process was more involved than I'll describe (because it also involved diagnosing the issue) but the end solution was to call ATT to turn the router off on the modem. Now only the Orbi is transmitting WiFi.
We ended up speaking with two reps at ATT. The first took A FREAKING HOUR to make massive adjustments, asking for my MAC address and "Port Range", the latter of which I could not give her. I got back to Netgear who confirmed that this made no sense. We called ATT again and got a new rep who turned off the router in five minutes.
I had honestly thought that I disabled the ATT router during initial set up - but either I didn't or it somehow got reenabled.