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Forum Discussion
RBR750 Satellite no longer reliably connecting to devices
My router model, according to the app, is RBR750 (which wasn't a choice in the pulldown list).
I installed the system nearly a year ago -- the router on one side of the first floor, a satellite on the other end of the house on the first floor and a satellite near my office on the second floor. It worked wonderfully well until about two weeks ago.
Now devices in my office keep dropping off of wi-fi, and when I check the network map in the app, it shows that devices usually aren't connecting to the nearby satellite but instead to the main router downstairs. (The whole reason I installed the mesh system is that devices in my office often dropped when all I had was a Nighthawk on the first floor.) The app shows the satellite as online, but often no devices are connected (not always -- sometimes they are -- so it's not that the satellite is simply dead).
Any advice on what I might do?
2 Replies
Just to add a bit more info: sometimes even when I'm standing right next to the troubled satellite, my iPad will instead connect to the satellite at the other end of the house instead. I verified this by turning the iPad's wifi off and on, then checking in the app to see what was connected to which satellite. The problem satellite had a couple of other devices connected, but not my iPad.
Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-axThank you.
