RBR850, unable to sync satellites

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sbernardnc wrote:

I have an RBR850 system with 2 satellites. Firmware Version: V3.2.18.1_1.4.14,

 

Router is connected by ethernet to main computer. Previously both satellites were detected and synced.   I have not changed any default settings except to rename the system using the old SSID and password which was done when purchased 9 mos ago. 

This summer, I turned off the system twice while away and once while changing out the backup battery. 

 

When  I plug in each satellite, the blue light appears for 3-4 minutes and they are detected on the orbilogin site.  I am unable to sync them and they dont show up on the orbi mobile app.  I have powered down entire system incl modem x 3, booted the router x4, reset and powered up x 2, added the satellites x 6.   I have turned off the firewall once without any effect.  Any suggestions?  Thanks. 

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How do these satellites appear on the Orbi Attached Devices page? (as Satellites or..... something else?)

Once a satellite has been sync'd to the router, it does not have to go through that process again, even if it has been powered off.

I assume that backup battery refers to a UPS that powers the Orbi router?