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Forum Discussion
RBR/RBS 50 firmware 2.7.3.22
New firmware is incoming this week I have been told. No release notes details yet but may fix either device list issues or link rate issue. Keep an eye on https://www.netgear.com/support/product/RBK50...
What do you mean by "intermittent dropping issues"? What is happening?
Top ring LED turn ON? if so, color of LED?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Try this version of FW?
https://community.netgear.com/t5/Orbi/Missing-Connected-Devices/m-p/2142349/highlight/true#M126110
JusttestFW wrote:
The new firmware has come out and again we are having intermittent dropping issues. I have tried to revert to an older code and set the autoupgrade parameters to 0 but the router still upgrades during the night. This upgrade also takes away the telnet option from the debug menu. I am not happy with having to work on this issue about every other firmware update. Netgear can you help your user community out and get this issue fixed.
OK I will give the new code a try and let you know.
FURRYe38 wrote:What do you mean by "intermittent dropping issues"? What is happening?
Top ring LED turn ON? if so, color of LED?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Try this version of FW?https://community.netgear.com/t5/Orbi/Missing-Connected-Devices/m-p/2142349/highlight/true#M126110
JusttestFW wrote:The new firmware has come out and again we are having intermittent dropping issues. I have tried to revert to an older code and set the autoupgrade parameters to 0 but the router still upgrades during the night. This upgrade also takes away the telnet option from the debug menu. I am not happy with having to work on this issue about every other firmware update. Netgear can you help your user community out and get this issue fixed.
I tried the new firmware and it is still dropping connections. I did go to the debug page and noticed that the CPU was at 100%, after it came back down the connectivity returned. Has anyone seen this type of behavior before? Any help would be appreciated.
JusttestFW wrote:I tried the new firmware and it is still dropping connections. I did go to the debug page and noticed that the CPU was at 100%, after it came back down the connectivity returned. Has anyone seen this type of behavior before? Any help would be appreciated.
In your debug page screenshot the system uptime is also only 1 min 49 sec. So your system is rebooting or restarting, which can also account for losing connectivity. Did your system also restart unexpectedly on the older firmware version?
I have watched this several times as the CPU gets higher then usually I have an outage followed by the router strobing white. This may be a reboot because of the CPU getting too high, I dont know. Working with such a long time with a $300 product is not a very efficient use of my time, I am looking at the google nest products, I guess I just need to bite the bullet and scrap these devices.
