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Forum Discussion

BHHJR's avatar
BHHJR
Tutor
Apr 13, 2018

RBS 50 fails speed test

My Orbi keeps saying it’s failing to run a speed test and reboot the router. I have done it several times to no avail. 
Troubleshooting
BHHJR's avatar
BHHJR
Tutor
Apr 14, 2018

Thanks.  I have run the Ookla speed test which is fine.  So looks like the speed test in Orbi has a problem, not my router. 

GerryJ99's avatar
GerryJ99
Aspirant
Apr 14, 2018

Same here. Speed test works using Ookla app on iPhone and iPad (tested with 3 different servers), doesn’t work on Orbi iPhone/iPad app or web. Orbi doesn’t give option to change Ookla server, just says if problem persists try rebooting your router (which I did to no avail). 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 14, 2018

    NG has been reporting saying that this is there service issue and is aware of it. Keep using the external speed test apps for now until NG fixes this.

    GerryJ99 wrote:

    Same here. Speed test works using Ookla app on iPhone and iPad (tested with 3 different servers), doesn’t work on Orbi iPhone/iPad app or web. Orbi doesn’t give option to change Ookla server, just says if problem persists try rebooting your router (which I did to no avail).