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Forum Discussion

Orbirbr53user's avatar
Orbirbr53user
Aspirant
Oct 19, 2023

RBS on a permanent magenta

My RBS20 has started to always go in 'magenta' mode. I have an RBR50 with 2 RBS50 satellites and it was not enough even though I do not have that big of a 2 storey house, the very usual English semi-...
Troubleshooting
Orbirbr53user's avatar
Orbirbr53user
Aspirant
Oct 24, 2023
Yes, both in the same room and in another.
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 24, 2023

What FW version is loaded on the system? 
Has the RBS and RBR been updated at all?

 

 

  • Orbirbr53user's avatar
    Orbirbr53user
    Aspirant
    Oct 24, 2023
    I have been keeping them up to date, the last time I checked (when the RBS20 was also briefly available) they were all on 2.7.4.24.
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 24, 2023

      Sounds like a factory reset on the RBS and RBR is needed and setup from scratch using a wired PC and web browser.

      A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
      Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
      https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
      https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
      I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
      Press the back reset button for 15 seconds then release. 
      https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
      https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System

       

      After you reset the RBR and RBS, do this with RBS in same room as the RBR. What for the RBS to blink WHITE and maybe turn BLUE as they should normally turn BLUE and connect to the RBRs default SSID name. Then walk thru the setup wizard using a PC and web browser at 192.168.1.1 and the setup wizard should find all RBS. 

      • Orbirbr53user's avatar
        Orbirbr53user
        Aspirant
        Oct 26, 2023

        Thanks for that.

        I am a bit confused about the order of events during the factory-reset.

        Are you suggesting that I keep the ISP modem off while I carry out the factory-reset procedure?

        So:

        1. turn off the ISP modem
        2. RBR:
          1. press the reset button (using pin at the back) for 15 seconds - is this not supposed to be shorter, until the amber light starts blinking? If I need to wait for 15 seconds, do I simply count to 15 or do I wait for any light indicator to tell me that it is don? I also find that when I do the reset using the pin button, the satellite (I have not yet tried it with the router) does not turn back on, I press the on/off button to off position and then turn it on. Or do I need to wait after the pin action without touching the on/off button?
          2. Erase configuration settings on the router - do I do this before or after the rest button procedure above?
          3. pull off the power cord for a period of time
          4. keep it off until ISP modem does not start-up
        3. RBS: when do I reset this, after the RBR or with RBR? Does RBR need to be up?
          1. What are the steps to factory-rest the RBS, same as for RBR?
        4. turn on the ISP modem
        5. turn on the RBR, wait until it is fully up
        6. turn on the RBS and try connecting again with the RBR