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Forum Discussion
TFlav
May 14, 2021Apprentice
RBS shows in backhaul status config sync
I have been having issues with my orbi satellite, when I check the orbi app it shows that my satellite has an amber or yellow dot indicating that i have a poor connection. I have tried factory r...
FURRYe38
May 15, 2021Guru - Experienced User
Has a factory reset and setup from scratch been performed since last update? Press the reset button for 15 seconds then release. Setup the RBR first, skip the adding of the RBS during the setup wizard. Once the RBR is setup fully. Try syncing the RBS near or in the same room as the RBR using the sync button in back of the RBS and RBR. If this failes, try loading v16 version of FW on the RBS and RBR. You'll have to manually download the FW files and apply them to the RBS first, then RBR lastly.
TFlav wrote:I have been having issues with my orbi satellite, when I check the orbi app it shows that my satellite has an amber or yellow dot indicating that i have a poor connection.
I have tried factory resetting my RBR and RBS. The RBS show that it has a good connection for awhile then goes back to amber.
Both have the latest FW 2.7.2.104. I have checked to see if there are any new updates avaible. The Router says no new updates and the satellite says please wait a moment and just stays on that.
I have all ready downloaded the latest FW to my PC, then connected my satellite to said PC and updated the FW that way and then tried syncing the satellite again. samething happens. Satellite indicates its "Good" then reverts back to the amber color.
From what I can find in the forums for troubleshoots, none have seemed to help me.
I have daisychain turned off since I only have one satellite and have MU-MIMO and fast roaming disabled. I have Beamforming enabled.
I noticed that when I but my router into Router mode the satellite works fine and has a consent good connection. however when I put the router into AP Mode thats when I get the issue with the satellite. I have it in AP mode because in router mode I get terrible slow wifi speeds.
TFlav
May 17, 2021Apprentice
Yes, I have tried doing that multiple times and it did not solve my issue. My satellite will connect with a good connection for a few minutes then it will revert to a poor connection. My satellite is 30 feet or more from the router.
- FURRYe38May 24, 2021Guru - Experienced User
Any progress on this?
TFlav wrote:Yes, I have tried doing that multiple times and it did not solve my issue. My satellite will connect with a good connection for a few minutes then it will revert to a poor connection. My satellite is 30 feet or more from the router.