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Forum Discussion
Solved
RBS20 Hack
couldn't find exact model in the drop down but it is RBK23 (in description) and RBS20 on unit. I wanted to test out the waters of mesh wifi router and purchased a refurbished on on Amazon warehouse...
Resetting the Orbi back to "Factory Condition" is pretty easy:
https://www.youtube.com/watch?v=cMw4ePACgc4
This is probably a good time to do a serious inspectionof the PC that this person had access to.
NG will never call you unless you file a support ticket with NG support and if they deem it necessary. NG will never ask for your information either.
This is NGs official trusted support site link for users:
https://www.netgear.com/support/#
Factory reset the Orbi router and setup from scratch. https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
Set up a new SSID name and give a new password.
If you have setup a netgear account, I would log in to that account and change it's PW as well.
If you gave your email address, I would change the PW this email account as well to be sure.
Change the PW on your PC/laptop for your user as well.
I would download and run malwarebtyes.com scanner for any malware on your PC/laptop. It's free to use for a trial period. It's trusted and works well.
wow, that was quick! THANK YOU SO MUCH. I will do what you suggested.
I did download Malwarebytes and all was fine. I had a tech friend walk me through checking out some stuff and all was fine. BUT I did not think to change the pw on my email and laptop. Thank you for that suggestion, I'm on it!!!!
I love this community concept already!
Any future help come to the forum first.
Be safe and enjoy.
Shearexpert wrote:wow, that was quick! THANK YOU SO MUCH. I will do what you suggested.
I did download Malwarebytes and all was fine. I had a tech friend walk me through checking out some stuff and all was fine. BUT I did not think to change the pw on my email and laptop. Thank you for that suggestion, I'm on it!!!!
I love this community concept already!
Thanks again, you're the best!!!