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Forum Discussion
RBS20 Satellite Showing Poor Connection Since Netgear Armor Activated
Recently I've noticed poor performance from our RBS20 Satellite. This is not something I've experienced in the year and a half of owning the system. I've tried to remove and re-add the Satellite - ...
Hello, so I can perform a factory reset, but Armor is tied to my Netgear account so won't it just be recognized when everything is setup again or would I met to create a new Netgear ID?
It will ask you if you want Armor enabled when the setup wizard completes, just so No.
- So it showing "Activated - Off" is not sufficient?
Sorry if the questions are dumb. I just don't feel like doing hours worth the work to be back in the same place. When walking thru the setup wizard when you do a reset on the RBR using a wired PC and web browser, It will ask you if you want Armor enabled when the setup wizard completes, just say No.
Just select Never Remind Me Again:
- Understood, but when I sign in with my Netgear account won't it recognize that I've purchased Armor and that its part of my account?
When setting up the RBR using a web browser, the setup wizard will not ask for this. Just walk thru the setup wizard.
- What about when I setup the app on the phone?
- Performed a full reset of the system this morning, set everything back up, and Armor reactivated itself without any action from me.
The Satellite still shows Orange in the Orbi and the Backhaul Status on the website still shows Poor Also worth noting that I once again turned off the Armor service, but the results are still the same.
And just to be thorough I performed a second factory reset, but this time I setup the system through the web interface instead of the Orbi app.
This time the Armor shows that it is subscribed, but did not turn back on automatically.
The Backhaul Connection still shows as Poor.
