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Forum Discussion
RBS40 Randomly Disconnects
I have a RBR40 with a single RBS40 satellite. When it works, it's fine. But randomly the satellite drops off the network. I use it mostly to support a smart TV (connected by cable to the satellite). ...
MJMackowski wrote:
Why does this thing randomly disconnect? Makes it inconvenient when watching streaming TV and it locks up for no particular reason.
Usual boilerplate questions:
What firmware version do you have on the device?
A number is more useful than "the latest". There may be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
MJMackowski wrote:
I have a RBR40 with a single RBS40 satellite.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Orbi - NETGEAR Communities
You might like to search there for messages related to your problem.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.