Forum Discussion

Guru - Experienced User

Mar 30, 2021

Solved

RBS40V "Dead"?

(I will of course post in the Orbi Voice forum, but my sense is that many of the Orbi forums are not very 'active'.) This morning I discovered that devices connected to my Orbi RBS40V were not re...

alokeprasad
Apr 01, 2021
CrimpOn wrote:
Confession: Rebooted the Orbi router, and after the (frustrating) time it takes to resync everything, "all is well again."
Takes me back to the original IBM PC days. When in doubt, turn off the big red switch and restart.

The issue appears to have been somehow related to the Orbi router. One would think after all this time that this would have been one of the first steps. (restart everything)

Turns out my problem solving skills are pathetic.
Is the RBS40V continuing to work fine?

We should add "reboot the RBR and then the satellites" as an easy initial step before doing factory resets and firmware rollbacks as a part of troubleshooting ....

CoonHouse

Aspirant

Mar 31, 2021

Hello,

Since two days I am having same problem with both of my RBS40V devices. Yesterday I resettet both devices and added them again to the router (RBR50) The problem seemed solved, but just now one of the RBS40V's again gives problems (connected but no internet)

In my router I see at "Firmware update" for both devices at first "Downloading firmware" and then "Update failed"

I also tried manually updating the firmware. The latest version I can find on the site is V2.6.2.4_1.0.1. (I don't know if this one is newer then my V2.6.2.4). But when I unzip this download it contains a ".chk" file (tried multiple times to download) and when I try to upload it to the router it says it is expecting a ".img" file.

Can anyone help me out. It is quite frustrating that my devices are losing internet connection (some devices depend on it). For such an expensive setup I expect better.

Thanks,

Wilco

alokeprasad

Mentor

Apr 01, 2021

CoonHouse wrote:
Hello,
Since two days I am having same problem with both of my RBS40V devices. Yesterday I resettet both devices and added them again to the router (RBR50) The problem seemed solved, but just now one of the RBS40V's again gives problems (connected but no internet)

In my router I see at "Firmware update" for both devices at first "Downloading firmware" and then "Update failed"
I also tried manually updating the firmware. The latest version I can find on the site is V2.6.2.4_1.0.1. (I don't know if this one is newer then my V2.6.2.4). But when I unzip this download it contains a ".chk" file (tried multiple times to download) and when I try to upload it to the router it says it is expecting a ".img" file.

Can anyone help me out. It is quite frustrating that my devices are losing internet connection (some devices depend on it). For such an expensive setup I expect better.

Thanks,
Wilco

I get the same thing (a .chk file) when downloading the firmware from the support web site. I think it is glitch in the Netgear servers.

Consider starting a new thread with a title like "Cannot update RBS40V firmware". Many people don't read an older thread.