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Forum Discussion
Chelonege
May 25, 2020Aspirant
RBS40V Orbi Voice unable to connect to Alex
Have both the latest firmware on RBR50 router and orbi voice I.e. 2.5.1.16 and 2.5.1.2. Alexa have been properly set up in orbi app but it only works for a short period of time like 12 hours. Afterwa...
Blanca_O
May 31, 2020NETGEAR Employee Retired
Hi Chelonege
Welcome to NETGEAR Community!
Can you please let us know what troubleshooting you've tried?
Have you tried factory resetting(this will take you through a fresh setup and will wipe your settings)?
Regards,
Blanca
Community Team
Browntownnj
Jun 16, 2020Aspirant
I am also having the same issue. Set up my orbi system in March when I moved from my old home to my new home. Actually upgraded from my old orbi rbr40 system to an rbr50 with two satellites; one rbs50 and one rbs40v. The system works great and I don’t have many if any connectivity issues with the WiFi, but recently I’ve been having issues with my rbs40v constantly telling me it can’t connect to Alexa and check the app. If I power it off or pull the power plug and restart it the issue goes away. This happens about every 10-12 days. Nothing else goes wrong except this error and at the same time the orbi also goes to full volume instead of the 20% I have it set to and it showing on the light up volume bar. I’m on v2.5.1.2 for my rbs40v and v2.5.1.16 on my two 50 units. This is a super annoying inconvenience, but like I said...it doesn’t affect the WiFi performance or connectivity.
- BrowntownnjJun 16, 2020AspirantAlso, I have factory reset it several times and I keep having the same end result...every 10-12 days it happens again.