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Forum Discussion
Chelonege
May 25, 2020Aspirant
RBS40V Orbi Voice unable to connect to Alex
Have both the latest firmware on RBR50 router and orbi voice I.e. 2.5.1.16 and 2.5.1.2. Alexa have been properly set up in orbi app but it only works for a short period of time like 12 hours. Afterwa...
Blanca_O
May 31, 2020NETGEAR Employee Retired
Hi Chelonege
Welcome to NETGEAR Community!
Can you please let us know what troubleshooting you've tried?
Have you tried factory resetting(this will take you through a fresh setup and will wipe your settings)?
Regards,
Blanca
Community Team
Chelonege
Jun 16, 2020Aspirant
Factory reset everything including the modem and it is working for about 2 weeks now. Hopefully it stays that way. Honesty very annoying to perform the reset as the app is quite slow to set up.