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apolci01's avatar
apolci01
Aspirant
Oct 03, 2022

RBS50 - We just added an additional satellite to our Mesh system it keeps disconnecting

We just added another Satellite to our Mesh system.   Therefore I have my router and 2 satellites now.   Our house is 4160 (2 stories)   our router is on the 1st floor.   We have always had a Satelli...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Oct 03, 2022

Also, it would be helpful to know how the two satellites are connecting:

  • Are they both connecting directly to the router? or
  • Is one satellite connecting to the other satellite?

This will be revealed in the Orbi 'app' Network Map or the web browser interface Attached Devices page.

  • apolci01's avatar
    apolci01
    Aspirant
    Oct 03, 2022

    Ok you are alot better at this than I.  I thought they had to connect to the router... I will take a look at the network map you speak of and take a look.   I just notice from another user that the firmware on the router and the first satellite is older than the new satellite so maybe that is why also.   Looks like I have to manually update that then I will check how they are mapped.  thank you so much... I will update after I do all of the above

     

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Oct 03, 2022

      If the router firmware is actually V1.4.0.18, then firmware has to be updated in two steps:

      This step is required because when Netgear first deployed the Orbi, no one expected that the firmware would eventually grow past a specific size (I forget what that size was), and so the firmware update router would reject any firmware image greater than that size.

      Netgear released this specific version (212) to modify that specific feature so that larger firmware images could be loaded successfully.

      • apolci01's avatar
        apolci01
        Aspirant
        Oct 03, 2022

        Ok I am updating thank you

  • apolci01's avatar
    apolci01
    Aspirant
    Oct 03, 2022

    I also checked and the 2 satellites are connecting directly to the router...

     

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Oct 03, 2022
      apolci01 wrote:

      I also checked and the 2 satellites are connecting directly to the router...

      That is understandable because the first firmware to support "Daisy Chain" was V2.0.0.74.

    • KevinLiT's avatar
      KevinLiT
      NETGEAR Moderator
      Oct 04, 2022

      Hello apolci01,

       

      Thank you for your reply!

       

      Since your firmware is that low you will have to do incremental updates to get the firmware for your router up to date. Update your satellites starting with firmware version 2.0.0.74 then proceed with incremental updates until your firmware is updated to firmware 2.7.4.24. 

       

      Please visit the page below for firmware supported by your RBS50:

      https://www.netgear.com/support/product/RBS50.aspx#download

       

      Best,

      Kevin

      Community Team