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Forum Discussion
RBS50 backhaul showing disconnected and cant update firmware
I have an RBR50 with an RBS50 connected via wired backhaul and an RBW30 connected wirelessly. I am having two issues. 1) In the Orbi app for Android, the RBS50 satellite shows up as offline 2) ...
Can you access the RBS web page? If you can, manually download the RBS FW for v2.5.1.8 and unpack the zip file and manually send the FW update file using the RBS web page with a wired PC.
https://www.netgear.com/support/product/RBK50.aspx#download
Look at the connected clients list to see if it appears there with a IP address.
Thanks for the quick reply. Do you mean connect a laptop directly to the RBS50 with a wired connection and login in to it using the the IP address it is assigned on the connected device page? Also, any ideas about why it isnt showing as connected elsewhere?
Yes, you can or if the RBS is ethernet connected to the RBR you can access the RBS with a PC connected to the RBR.
FW is out of sync. FW needs to be the same.
FYI, always update FW on the RBS's first, then the RBR lastly.
I tried connecting directly to the satellite and the username and password for the router would not work. I also tried using admin and the password on te satellite and that did not work as well. Not sure how you are suggesting to do it via a computer connected to the RBR. Through the orbi software, the device shows up as waiting for connection on the firmware update screen.