NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBS50 Connectivity problems and Issues
I have the same problem with almost the same symptons that reported in the following thread https://community.netgear.com/t5/Orbi/RBS50-connectivity-issues/m-p/1902652 Just starting , nothing...
A good, cheap router has been purchased for the moment (waiting for delivery) , to see if it works at least the most necessary devices at home.
In the meantime I am analyzing alternatives and seeing reviews in irder to define the next system .
A couple of tests that I had not done that I mention only as additional information (they are not very professional, please excuse me)
50 - RBK50 router without internet connection (wifi connection drops every 40/50 seconds)
51 - The power adapters from the satellite to the router were exchanged (the Wi-Fi connection drops every 40/50 seconds)
52 - The router was taken to another location and home to test (the wifi connection drops every 40/50 seconds)
To be continue
New cheap router doesn't arrive yet , so in the meantime more tests were done .
With the help of an incredible and very knowledge person , I've installed Voxel's last firmware available for the RBR50 router(only) in order to verify if it can help to solve the problem , but it remains , seems to be more stable but WiFi drops from time to time .(router only mode , no satellite is turn on)
Seems there are no more chances to recover RBK50 hardware and it is unsable .
No decision taken about the next generation mesh (or solely router) to be installed at home . It will be posted as soon as I have news in order to help others .
Thanks a lot for all contributions FURRYe38 vajim
Updates
Unexpensive Dual Band Router arrives and 75 % percent of the House are up & running . Almost amazing performance for a low price router.Firmware upgrade done in less than a minute and ok .
More than 20 devices connected (including IoT , smart TV's and Mobiles Phones and Tablet)
From the Orbi point of view I Believe I'm fighting with a damage Hardware (Or Software????)
Last Test done , but in the meantime I'm preparing the wishlist candidates for a New Mesh System
Test steps follows (no satellites involved in the test)
I moved the Router to another House
53 - Orbi Router running alone with Voxel Firmware
54 - Turn Off WiFi in the third party house
55 - Connect a wired notebook to the Orbi Router
56- Turn on Orbi router (wait until Magenta ring showed up)
57 - Connect the Internet plug RJ45 to the WAN in the Orbi Router (magenta ring disappears)
58 - Turn on Wifi in two Smartphones and connect to the Orbi Wifi
59 - Internet available in the wired notebook and in the smartphones
After 5 minutes Orbi Wifi connection shutdown the two smartphones (at the same time) lose the connection and the Notebook continue working on internet without any problem
60 - Disconnect everything from the Orbi (notebook , Internet) and turn off the Orbi Router
61 - Power adapter switched to the Satellite ones
62 - Turn on the Orbi Router and wait for 5 minutes until Magenta ring showed up
63 - Perform the connection of the two smartphones to the Orbi Wifi without problem but without Internet connection just to avoid connection to the ISP and isolate the Wifi . Notebook also was connected via Wireless
64 - After 2/3 minutes the WiFi goes down and drops the connection
This is the reason why I said that if I was a Netgear engineer, I would require the equipment to perform some tests and proofs of concept to find out clarify the fault.
For sure it won't happen for many reasons (out of warranty , Location , wish to know the origin of the fault, etc.)
Any other ideas (from your side) are very welcome (also some considerations for the new Mesh System) -
I've found on Internet a lot of cases with Netgear equipment with same symptons to my RBK50 , and the most strange is that other NG models are involved , this is my hope that the problem could be solved via Software and not from the Hardware point of view .
Anyway , I'm out of time and need to fix the issue asap (for the moment the new router is helping a lot but is not enough) .
In case of news I'm going to post .
