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RBS50 dropping internet connection for 2.4ghz devices but showing them as connected.
The current installed firmware is V2.7.4.24, but this has been going on for maybe a year or more through several firmware updates. Everything will be running along fine, then after a few days item...
Netgear chose an unfortunate term: Factory Reset. The actual meaning is: "Remove all customer configuration and restart with the latest firmware that has been installed on the product." The original "factory firmware" may be long gone.
When the satellite was off-line, devices that had been connected to it do not stop looking for WiFi. When they find an access point with an SSID/password that they know that meets their minimum qualifications, they connect. There appears to be a dramatic difference in the WiFi capabilities of different devices. Things that are intended to be mobile (phones, tablets, laptops) often are programmed to constantly scan for "a better WiFi connection" and will change when they find one. The 802.11r standard is designed to facilitate this. Devices that are expected to remain in one place appear to stick with whatever WiFi access point they find (and quit looking). If those devices do not switch from a "poor" connection to a "better" connection after the satellite has been in operation for a while, it might be worth attempting to restart those devices. I recently discovered that two of my Wyze cameras were connected to an RBS40V that was clear across the house rather than one that was only 10 ft away. Doing a restart, caused them to connect to the closer satellite.
If this situation has not been resolved, please comment again and people smarter than I may come up with a solution.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Has a factory reset and setup from scratch been performed since last FW update?
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
I appreciate the quick response while I struggle to understand the quoting functions here:
I can't seem to break up the quotes, so will insert my responses using italics
FURRYe38 wrote:What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
ARRIS TM3402A - I had not looked into this since the problem is isolated to one particular satellite
What is the size of your home? Sq Ft?
roughly 5000
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Am approximating 30 to 50 feet. Remember that each satellite has occupied each other's location as I physically swapped satellites in my troubleshooting and the issue followed the physical satellite. In other words Sat A was at one end of the house and started showing the problem. Sat B was at the other end of the house and was fine. I physically put Sat B where Sat A was and vice-versa. The problem followed Sat AWhat channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
I have done WiFi surveys and set the 2.4ghz to the least trafficed channels. Again this all remained static while swapping the satellites.
Any Wifi Neighbors near by? If so, how many?
Well yes, but they didn't move when I swapped satellites. 🙂Has a factory reset and setup from scratch been performed since last FW update?
This is a big part of what my question was. I have not done this and was looking for pointers and the current best practice for doing so. I would prefer to only perform this on the Satellite exhibiting the issuesOne User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026Thanks again for the quick reply. I hope my answers lead to more possible solutions