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Forum Discussion
RBS50 Drops Internet and Router Connection
I bought the RBK53 from costco in late April 2019. Everything was setup and updated to the latest firmwares (2.3.5.30) and ran perfectly fine for around 2 and a half months. The setup is currently RB...
I had same issue with my RBS50. My connection was WIRED so I was baffled how it could lose its connection. Support had me reset it, update the firmware and after a few days it dropped again.
I had to pay $15 to send the satellite to Netgear. I am not happy about that as it should not cost me to replace a defective satellite that was only 2 months old.
If anyone can shed some light as to why a wired satellite would repeatedly drop its connection, I would love to understand this problem.
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the Mfr and model# of the ethernet switch in the configuration?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain(Disable for wired RBS), Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
dano99 wrote:I had same issue with my RBS50. My connection was WIRED so I was baffled how it could lose its connection. Support had me reset it, update the firmware and after a few days it dropped again.
I had to pay $15 to send the satellite to Netgear. I am not happy about that as it should not cost me to replace a defective satellite that was only 2 months old.
If anyone can shed some light as to why a wired satellite would repeatedly drop its connection, I would love to understand this problem.