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Forum Discussion
RBS50 flashing red power light and pulsing white
Thanks to a car taking down a power line about a block away, we had a power surge about a week ago, and one of my RBS50 satellites has been down since then. In the iOS Orbi app and the orbilogin.com ...
Hi Mask207,
Welcome to the NETGEAR Community!!
Please bring your satellite close to your RBR50 then do a factory reset. After the factory reset it should populate on the map.
However, if it does not you can connect it to your RBR50 using an ethernet cable then try manually updating your RBS50.
For more information about factory reset please navigate to the link below:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
Best,
Kevin
Community Team
Hi Kevin, I tried the factory reset on the bad RBS50v2 satellite after bringing it next to the router, but the power light on the back just continues to flash RED no matter how long i hold the paper clip in to do the hard reset. Is there another way to do the hard reset? I assume this is why I haven’t been able to resync to the router or manually update the firmware, and why this satellite doesn’t appear anywhere within my admin dashboard. Please help, thank you!
Hello mask207,
I am sorry the proposed solution did not solve your issue with your RBR50.
Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community Team