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Forum Discussion
kagler
Jul 06, 2021Aspirant
RBS50 issues with Firware V2.7.3.22 - Firmware incorrect
I have had an RBR50 +1 RBS50 satelite that had been working nearly flawlessly for some time,,,,until Firware V2.7.2.104. Devices being blocked from the internet when connected to the satelite, like ...
FURRYe38
Jul 31, 2021Guru
Please understand that if you had modified the SSID before while using Stock FW that any and all future updates will break the modification coming from NG as NG does NOT support separation of SSID.
You may need to implement a up stream host router to block NG update services on Orbi systems if you want to keep what had been working for you. You can't block update services on Orbi itself. Youd be running a double NAT condition, however you could revert back to what version had been working for you and would prevent anymore auto updates. For those of you OUT of warranty, you can also use Voxels 3rd party FW which seems to keep all historical features users like having. User need to refer here for that information:
https://www.snbforums.com/forums/netgear-ac-wireless.53/
Like it or not, it's NG FW and product design. Up to you if you wanna keep using it with stock FW.
Good Luck
ChuckieCheese wrote:OMG... this firmware FORCED update is screwing me up!
07/30/21: I woke up and it auto-update, removing the SSID separation. I had to downgrade, enable Telnet and setup everything again. I tried to prevent further update following this.
07/31/21: I woke up and Netgear FORCED ANOTHER update to v2.7.3.22. This time, it will NOT accept the router password. It won't even accept the security question.
Somehow, the firmware auto update screw something up that the password changed or something else. Now I got LOCKED OUT from my own router and have to do a hard reset. Now I have to spent my morning to fix this.... AGAIN?!
Netgear really dropped the ball by doing this auto-update.
ChuckieCheese
Jul 31, 2021Luminary
I understand, but the issue is that NG LOCKED ME OUT when it did auto-firmware update. My password no longer works... not even the security questions or the default password
This is an example why auto-firmware update can be bad - for whatever reason, it messed up the authentication or something that I no longer can access the admin page.
- FURRYe38Jul 31, 2021Guru
Factory reset the RBR and setup from scratch then. Wire connect a PC to the router and factory reset the router using the back push pin button. Hold it in for 15 seconds then let go. Power OFF the ISP modem for 30 seconds than back on. Wait for the WHITE led to slowly pulsate on top of the RBR, then log in to orbilogin.com using a web browser and walk thru the setup wizard. This time write down all important information for safe keeping later on.
I recommend the following as well afterwards:
e sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
ChuckieCheese wrote:I understand, but the issue is that NG LOCKED ME OUT when it did auto-firmware update. My password no longer works... not even the security questions or the default password
This is an example why auto-firmware update can be bad - for whatever reason, it messed up the authentication or something that I no longer can access the admin page.
- ChuckieCheeseJul 31, 2021Luminary
Yes, I know about hard reset to factory, etc.
My point is the same: the auto-firmware update caused issue where the user is locked out from accessing the router.
It's NG decision to do auto-firmware update, but at least do it right and not cause issue like locking user out. And as a user, now I have to spend time doing reset, restore firmware, etc.? Does not sound user friendly at all.
- FURRYe38Jul 31, 2021Guru
Did you happen to turn OFF the RBR for 1 minute then back ON after you noticed the unit was updated?
Also tried a different web browser to access the RBR after you couldn't get back in? Be sure to clear out all caches as well.Historically, users have seen problems after auto update has happened. Sometimes a power OFF then back ON is all thats needed. Sometimes a reset is needed for others.
I agree, I don't really care much for auto update anything. I prefer to manually update myself.
ChuckieCheese wrote:Yes, I know about hard reset to factory, etc.
My point is the same: the auto-firmware update caused issue where the user is locked out from accessing the router.
It's NG decision to do auto-firmware update, but at least do it right and not cause issue like locking user out. And as a user, now I have to spend time doing reset, restore firmware, etc.? Does not sound user friendly at all.