RBS50 keeps disconnecting

Guru - Experienced User

Jul 05, 2019

Transcendence wrote:
I have my RBR50 set up next to my modem (Netgear CM600) and my RBS50 set up in my bedroom about 50(?) feet away. I maintain a wired connection to my laptop via ethernet to the RBS50. Ever since buying it (November 2018), I've been experiencing periodic disconnections once every few hours.

Tinkering with the 2.4G/5G power levels, SSID's, etc. may not be addressing the problem. The satellite and router communicate over a separate 5G link. 50 ft. may be a bit much, depending on how many walls, obstacles, etc. are between the router and satellite. It may be useful to gather some information about the backhaul link. Please telnet into the Orbi router and type this command:

satelliteinfo wifi

On my system, I get this:

{
"mac address" : "A0:04:60:0D:96:FA",
"hop" : "1",
"bridge mac" : "A0:04:60:0D:96:FA",
"backhaul conntype" : "5GHz",
"backhaul rssi" : "-67",
"backhaul macaddress" : "A0:04:60:0D:96:FD",
"backhaul phytxrate" : "702",
"backhaul phyrxrate" : "780",
"backhaul parentmac" : "A0:04:60:1C:02:39"
}

What do you get?

Transcendence wrote:
Since failing all of those methods, I've just shut off the RBS50 and have had no issues...can someone please help?

I am confused about this. Without the satellite, the laptop connects to the Orbi router just fine and never loses connection? Does it connect at 2.4G or 5G? (The Attached Devices page will say.)

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