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jayb1967's avatar
jayb1967
Aspirant
May 09, 2021

RBS50 not connecting, needs firmware update, help please!

Already own a RBR50 with 1 RBS50 satellite.  Purchased used RBS50's to add to system.  One was recognized but not connecting to system. I am unable to udate the firmware or properly connect.  Suggesi...
jayb1967's avatar
jayb1967
Aspirant
May 10, 2021

Thank you all.  I def did the 'Factory Reset' on the satellite.    Pic # one (1) is of the Orbi app showing the available network  [Internet -> RBR50 (w/ green dot) -> Orbi Satellite-1 (w/green dot) & Satellite-2 (w/purple dot).      Pic # two (2) was from orbilogin.com on the 'Attached Devices' screen.  I see this: 

 

StatusDevice NameIP AddressMAC AddressConnection TypeConnected OrbiBackhaul Status1
NetgearOrbi Satellite-110.0.0.210.0.0.23C:37:86:2A:3B:CB5GOrbi Router
08:36:C9:13:77:6C		Good
2
RBS50Orbi Satellite-2--B0:B0:8A:59:FD:93- -Disconnected  

 

Hopefuly you see this.  If not, it shows Device Name (Orbi Satellite-1 with the IP address, MAC address, Connection Type, Connected Orbi, and Backhaul Status as good.   Satellite-2 onlly shows: the device name, the MAC address, and the Backhaul Status (disconnected).

 

I would love to try to IP address update option but I am not sure I have the skills.  The app gives me the IP address but I am unsure how to proceed.

 

thank you to all for all your help.

 

Jay

CrimpOn's avatar
CrimpOn
Guru - Experienced User
May 10, 2021

The forum software package that Netgear uses does not display images placed in-line using the Photos icon until they are approved by a forum moderator (which can take hours or days). Images 'attached' using the Browse button in the lower left are available immediately.

Can you be more specific about these two satellites. i.e. what does "recognized" mean? Do they both behave the same, or are there differences between them?