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NeedOrbiHelp's avatar
NeedOrbiHelp
Aspirant
May 06, 2020

RBS50 plug

I have an RBR50 with 3 orbi satellites - one of which is now sensitive to any motion near the power plug in the back? Seems like it shorts right at where the DC plug adapter is.  Thing is barely a ye...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
May 06, 2020
NeedOrbiHelp wrote:

Thing is barely a year old - and they want 49.99 to call them???  Am I missing something on the support site anywhere?

Unless you purchased an extended warranty within 90 days of the initial purchase, the Orbi hardware warranty is 1 year.  If "barely" means 1 year and 1 day, you may be stuck.  I would be tempted to open the case and get out my soldering iron (but that's just me.  If it's "toast" anyway, what do I have to lose.)  Or, maybe pour some glue around the plug on the inside?

NeedOrbiHelp's avatar
NeedOrbiHelp
Aspirant
May 07, 2020

Thanks. thats what I'm afraid of. Thats my backup plan if Netgear doesnt have better options!

 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 07, 2020

    Did you try swapping power adapters from one of the RBS to see the problem remains? If so, then the RBR needs to be fixed or replaced. 

    Hopefully NG support will get help for you soon. Don't waste time waiting. FIle a support ticket and have them check RMA options. 

    NeedOrbiHelp wrote:

    Thanks. thats what I'm afraid of. Thats my backup plan if Netgear doesnt have better options!

     

     

    • NeedOrbiHelp's avatar
      NeedOrbiHelp
      Aspirant
      May 07, 2020

      Tried power adapter from other satelite - same issue. Its the plug.

       

      Unfortunately talking to support - zero options. "buy a new satlite" - I get that its past the warranty, but frustrating that there isnt even a repair option.

       

      Anyone know how to crack these things open? under hte serial number sticker on the bottom theres a hole, but not clear if its just brute force pry open, or what to get these things. I dont see any screws.

       

       

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        May 07, 2020

        I believe there snapped shut with the outter casing. Im sure brute force woud open the case however would probably break the snaps. YOu could if you wanted to, if the case is salvageable, you could just tape the case back to gether if you can get teh power plug re-soldered. 

         

        Maybe a dremel tool to make small cuts...