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Forum Discussion
RBS50 pulsing white AND power LED pulsing red. Other RBS50 ok
I have one RBR50 and 2 RBS50's. Firmware V2.7.4.24. One of the satellites is pulsing white and cannot be synced with the router. Plus the power LED is pulsing red. According to the user guide the p...
Hello Ibeck02,
Thank you for your reply!
I understand that you have attempted a factory reset on your RBS50. However, if the procedure is not done correctly then the satellite will not reset.
Please follow the steps in the link below to successfully factory reset your RBS50:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
Please let me know if you are still having issues.
Best,
Kevin
Community Team
Yes. I did that before I posted here. I just tried again. Held the resit in for about 10 minutes. The ppower button continues to flash red. I also tried the following without success:
- Reinstalling firmware
- Powering on/off 5 times at one-second intervals
- Moving satellite to another location
- Swapping the Ethernet cables from the good satellite to the to the pulsing one
Hello lbeck02,
Thanks for verifying your troubleshooting steps.
Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community Team
Hello Ibeck02,
Thank you for that information!
I escalated your case to our support team.
Best,
Kevin
Community Team