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Forum Discussion
bjcott
Feb 09, 2021Aspirant
RBS50 Satellite Disconnects Laptop from Internet When Turned On
I've searched the forums but have not found this particular issue. We have a RBR50 connected to a HughesNet HT2000 satellite modem (no wifi on the modem) and a RBS50 satellite connected by an eth...
- Feb 09, 2021
One would suspect the laptop then.
Does the laptop drop off when connected wirelessly to the RBS or to the RBR?
alokeprasad
Feb 09, 2021Mentor
Do you have other mobile devices to connect to the RBS (be near it) for testing?
Any devices that you can connect to the ethernet port of the RBS to test that connectivity?
Does the web interface of the RBR show the satellite and the quality of the backhaul connection to it?
- bjcottFeb 09, 2021Aspirant
Thanks for the quick reply.
Do you have other mobile devices to connect to the RBS (be near it) for testing?
- We've had a number of other wireless devices connect to the RBS without issue.
Any devices that you can connect to the ethernet port of the RBS to test that connectivity?
- We have an Amazon Fire Stick TV that we've had connected to the RBS for several weeks now and it works properly as a wired device when the ethernet backhaul was in place.I've not tried it via wireless back haul yet.
The Orbi app has shown the devices as connected properly to the network but is just on one laptop which loses its Internet
- alokeprasadFeb 09, 2021Mentor
One would suspect the laptop then.
Does the laptop drop off when connected wirelessly to the RBS or to the RBR?
- bjcottFeb 09, 2021Aspirant
alokeprasad,
- Does the laptop drop off when connected wirelessly to the RBS or to the RBR?
As soon as the RBS gets turned on, the laptop loses its Internet connectivity. Turn the RBS off and the Internet comes right back.I'll do some tests to see if the laptop moves from the RBR to RBS when it comes on.