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Forum Discussion
0703kb
May 02, 2020Star
RBS50 satellite keeps dropping a wired device (Fingbox) but other RBS50 satellite does not.
I bought RBR50 and RBS50 pack and the later on, purchased an additional RBS50. All working fine. I also have a "fingbox" for managing access to the network. It is wired into a satellite. The problem ...
CrimpOn
May 03, 2020Guru - Experienced User
The diagnostic steps are precisely what I would have done. It makes no sense at all.
Since the remaining concern is "what if?", do you have some random ethernet device that can be connected to the "bad satellite" for the Fingbox to monitor? I have an old laptop that I drag out from time to time.
And, you did try different ethernet jacks on the bad satellite?
theoak
May 03, 2020Luminary
Did you try a different port on the impacted Satellite?
- 0703kbMay 03, 2020StarHi,
Yes, each time it dropped out, I would unplug and re-plug the Ethernet cable. And so I started re-plugging in different sockets to check that one wasn’t faulty. So unfortunately, it’s not that.
To my (fairly simple) knowledge, it must be a software error as it works for an amount of time (could be 12 hours or more) before failing - which sort of rules out a hardware problem. But both satellites are running on same firmware. Which then suggests it is a difference in hardware. I’m fully confuse.- FURRYe38May 03, 2020Guru - Experienced User
Would be more like a hardware issue rather then a HW issue. If other RBS are working and the one isn't, then the one RBS is probably faulty.
- tomschmidtMay 03, 2020Virtuoso
0703kb, You do not state if your RBR50 and RBS50 nodes are hardware v1 (with a USB port) or v2 (without a USB port). Is your second satellite the same hardware version as the first? Mixing the two versions should work, but maybe you found a case where it does not. Either way, as FURRYe38 mentioned your second satellite is probably defective due to how it is misbehaving, so you should contact Netgear for an RMA.