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Forum Discussion
RBS50 satellite keeps dropping a wired device (Fingbox) but other RBS50 satellite does not.
I bought RBR50 and RBS50 pack and the later on, purchased an additional RBS50. All working fine. I also have a "fingbox" for managing access to the network. It is wired into a satellite. The problem ...
0703kb, You do not state if your RBR50 and RBS50 nodes are hardware v1 (with a USB port) or v2 (without a USB port). Is your second satellite the same hardware version as the first? Mixing the two versions should work, but maybe you found a case where it does not. Either way, as FURRYe38 mentioned your second satellite is probably defective due to how it is misbehaving, so you should contact Netgear for an RMA.
I've just checked and the purchased satellite is identical to the original (working) satellite. It is the RBS50 with a single USB 2.0 socket as well as the 4 network sockets. I checked Netgear site and I still have a few months of hardware support left on this, so will try to get it swapped.
Thanks everyone for all of the interest and ideas and support.
Really appreciate it.
Let us know how it goes.
0703kb wrote:I've just checked and the purchased satellite is identical to the original (working) satellite. It is the RBS50 with a single USB 2.0 socket as well as the 4 network sockets. I checked Netgear site and I still have a few months of hardware support left on this, so will try to get it swapped.
Thanks everyone for all of the interest and ideas and support.
Really appreciate it.
An update to my issue, and also hoping for some more advise from you experts out there.
i raised a case with Netgear. The quickly cam back to me and confirmed the hardware was under warranty. However, they informed my 90 day free technical support has run out and therefore they would like me to pay £90 for 12 months Gearhead support.
i kindly declined the offer and asked them to support my hardware issue. This was the last I heard from them and now it is over a week with no reply. I've updated the case in the meantime as it will automatically close after a week.
I'm a bit confused. Do I need to pay to get support when my device is still in hardware warranty?
This seems wrong. Anybody else had this issue and what is the right way to resolve it?
Any comments gratefuly received.
Hi Blanca,
Yes, I can confirm the Support Team now agreed to look at the case. It's on-going, and I'll give an update on the forum as to the solution when it's reached a resolution.
Thanks.
