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DK986's avatar
DK986
Aspirant
Feb 07, 2023
Solved

RBS50 SATELLITE NOT RESPONSIVE

First off, I'm not a technically minded user - just a sole trader working from home with a need for a stable network.   I have a Orbis RBR50 Router with two satellites which are operating well with...
  • DK986's avatar
    DK986
    Feb 09, 2023

    All

     

    Thanks for your help and suggestions!

     

    I've been able to solve the problem with the help of a local Netgear accredited supplier and the issue related to corrupt firmware on the satellite in question. The power light blinked green upon startup then flashed red after approximately 15 seconds and continued to do so with the LED flashing white throughout.

     

    The issue was that the firmware could not update wirelessly and so had to be hard wired and firmware updated in sequence: According to my supplier he had to TFTP to the unit, then apply the following firmware levels in sequence:-

    • 2.7.2.104
    • 2.7.3.22
    • 2.7.4.24

     

    Taking the unit directly to 2.7.4.24 failed

     

    It is now working and re-connected to my network. Thanks to all DK986

KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Feb 08, 2023

Hello  DK986,

 

Welcome to the NETGEAR Community!

 

A firmware mismatch between the RBR50 and the RBS50 could be the cause of why only one satellite is having sync issues. I would like to get you in touch with our experts to further troubleshoot this issue. 

 

Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:

Please provide this information as soon as possible!
I look forward to hearing from you!

Best,
Kevin
Community Team

 

 

  • DK986's avatar
    DK986
    Aspirant
    Feb 09, 2023

    All

     

    Thanks for your help and suggestions!

     

    I've been able to solve the problem with the help of a local Netgear accredited supplier and the issue related to corrupt firmware on the satellite in question. The power light blinked green upon startup then flashed red after approximately 15 seconds and continued to do so with the LED flashing white throughout.

     

    The issue was that the firmware could not update wirelessly and so had to be hard wired and firmware updated in sequence: According to my supplier he had to TFTP to the unit, then apply the following firmware levels in sequence:-

    • 2.7.2.104
    • 2.7.3.22
    • 2.7.4.24

     

    Taking the unit directly to 2.7.4.24 failed

     

    It is now working and re-connected to my network. Thanks to all DK986