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Forum Discussion
RBS50 Satellite Wired Connection Issues
Hello I'm running an RBR50 with Firmware 2.7.4.24 downstairs, with a RBS50 in the office upstairs. I then have four wired devices connected to this, my PC, my work laptop docking station, my wif...
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
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What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?
Your behind on FW:
Has to be manually updated if you choose to do this.
Sorry I missed the bit about the channel configurations. Is this them?
| Region | Europe |
| 2.4G Channel | Auto ( 9(P) + 13(S) ) |
| 2.4G Mode | Up to 400 Mbps |
| 5G Channel | 36(P)+40+44+48 |
| 5G Mode | Up to 866.7 Mbps |
As for neighbours, both sides are quite elderly, probably with the standard routers provided by our Telecom companies. I'd estimate they'd be about 12m/40ft from my own.
Thanks again
I've upgraded the firmware on both the router and the satellite but no change unfortunately.
Unrelated to the above, above I reported that the Satellite showed as online via the web portal but offline on the app. Before upgrading I noticed that the App is also showing the satellite as online rather than offline. I'm guessing when I looked before it was in the process of rebooting after my various attempt restart attempts.
Thanks
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-SystemI would do this with the RBS and RBR in same room, reset and setup from scratch and get the RBS synced and all configured, then once it's all online and working, put the RBS back in it's remote location.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026