RBS50 Satellites (2) WILL NOT update automatically or manually

Hi--Thank You for your response. In my previous attempts to update the firmware, I was using Chrome, but tried again with Firefox to have the same results. I am not connecting directly to the satellite with a LAN wired PC--Orbi is wire connected to PC, but both satellites are connected wirelessly and on different floors of my house. I have tried updating from the LAN wired PC where Orbi is though with both browsers, and it has not made a difference in the results. It is odd, but when trying to update automatically, satellites one and two will first give the message to "Please wait"...and then satellite one will switch to "service unreachable" and satellite two will switch to "No internet" which is not correct as both satellites have active items connected to them at the time, which is puzzling to me as to why I would even get that "No internet" message. I have verified both satellites have firmware version V2.0.0.74. I did attempt to download FW V2.0.1.4 manually on FF, and when I got the authenticate/sign-in message, my password was not accepted, even though it was the same log-in just used to access my network! This same thing has happened on Chrome too.