NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

nw-net's avatar
nw-net
Aspirant
Aug 29, 2021
Solved

RBS50 showing as disconnected

A few days ago my 2 yo RBK53 setup (1 RBR50 + 2 RBS50) had a major hiccup! A reboot of the RBR50 and one RBS50 seemed to have restored connectivity. However, on the Orbilogin website's Attached Devic...
  • FURRYe38's avatar
    Aug 29, 2021

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?

    Is Daisy Chain enabled or disabled on the RBR? 

    Swap arouond RBS with each other to see if problem follows.

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

     

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

     

    One User Experience/Configuration:
    https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026