Orbi router and satellite 1 upgraded firmware when satellite 2 was not installed. Now satellite 2 won't connect. White light on constantly and connection to router fails. Reset Orbi router and both satellites. Router and satellite 1 still have the latest firmware. I assume the cause is the different firmware. Anyway to upgrade the firmware without connecting to the router?

Yes. For one thing, make sure you have no ethernet devices plugged into satellite 2 when you power it on and attempt to sync it to the router. That alone could cause you issues. If that doesn't fix it, you can upgrade the firmware on the satellite by connecting directly to it with ethernet (or wifi, if you're able to). Since the satellite isn't connected to the router, it won't have any DHCP capabilities, so you may need to manually set the IP address on your computer in order to be able to do this. So, first go to the Netgear site and download the appropriate firmware file for your model Orbi, then connect to the satellite, go to the satellite's configuration page, log in, then go to the firmware page and manually update the firmware you just downloaded. You can also go into the router's configuration and have it generate a new backhaul password, then try syncing satellite 2 (with no ethernet devices conected), then satellite 1. I don't think a factory reset with have it generate a new backhaul password. I also don't know that it works, or even is supposed to, but you can also try connecting satellite 2 to the router via ethernet cable and see if they can get connected that way. If so, you might just be able to go to the router's config page and then have it either check for new firmware, or manually update satellite 2's firmware from there. Once you get it updated, then you could try syncing them again.

Thanks for the reply, but I'm still lost. I have a Surface so I connected an ethernet cable from the docking station to Satellite 2. How do you set the IP address on the computer to connect and get to the configuration page? BTW Satellite 2's top light is a solid white light that doesn't go out...Thanks

abil wrote: Thanks for the reply, but I'm still lost. I have a Surface so I connected an ethernet cable from the docking station to Satellite 2. How do you set the IP address on the computer to connect and get to the configuration page? BTW Satellite 2's top light is a solid white light that doesn't go out...Thanks I never tried to connect to satellite without the router, but please try to set the IP address manually on your Ethernet port settings in computer to say 192.168.1.20, then use a browser on your computer to browse to the default IP address in the Satellite which is 192.168.1.250.

Still unable to connect. Also tried connecting to the network with ethernet cable and looking for the MAC address which I did not find. Does anyone know the significance of the white light on top staying on constantly?

abil wrote: ...... Does anyone know the significance of the white light on top staying on constantly? Please check here: https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean Solid white. Your Orbi satellite is powering up.

RBS50 won't con't connect | NETGEAR Communities

12 Replies

randomousity
Luminary
Jan 13, 2019
Yes. For one thing, make sure you have no ethernet devices plugged into satellite 2 when you power it on and attempt to sync it to the router. That alone could cause you issues.

If that doesn't fix it, you can upgrade the firmware on the satellite by connecting directly to it with ethernet (or wifi, if you're able to). Since the satellite isn't connected to the router, it won't have any DHCP capabilities, so you may need to manually set the IP address on your computer in order to be able to do this. So, first go to the Netgear site and download the appropriate firmware file for your model Orbi, then connect to the satellite, go to the satellite's configuration page, log in, then go to the firmware page and manually update the firmware you just downloaded.

You can also go into the router's configuration and have it generate a new backhaul password, then try syncing satellite 2 (with no ethernet devices conected), then satellite 1. I don't think a factory reset with have it generate a new backhaul password.

I also don't know that it works, or even is supposed to, but you can also try connecting satellite 2 to the router via ethernet cable and see if they can get connected that way. If so, you might just be able to go to the router's config page and then have it either check for new firmware, or manually update satellite 2's firmware from there. Once you get it updated, then you could try syncing them again.
- abil
  Aspirant
  Jan 13, 2019
  Thanks for the reply, but I'm still lost. I have a Surface so I connected an ethernet cable from the docking station to Satellite 2. How do you set the IP address on the computer to connect and get to the configuration page? BTW Satellite 2's top light is a solid white light that doesn't go out...Thanks
  - ekhalil
    Master
    Jan 13, 2019
    abil wrote:
    
    Thanks for the reply, but I'm still lost. I have a Surface so I connected an ethernet cable from the docking station to Satellite 2. How do you set the IP address on the computer to connect and get to the configuration page? BTW Satellite 2's top light is a solid white light that doesn't go out...Thanks
    
    I never tried to connect to satellite without the router, but please try to set the IP address manually on your Ethernet port settings in computer to say 192.168.1.20, then use a browser on your computer to browse to the default IP address in the Satellite which is 192.168.1.250.

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RBS50 won't con't connect