RBS50 Won't Sync

Question

Greeting. My RBK50 got firmware auto updated via Orbi app yesterday, RBS50 satellite was not updated. In web gui after the update, the satellite was listed as disconnected. I've read plenty of threads here and after all the syncing attempts via hardware, app and web gui, factory reset, nothing worked. I used tfpt and uploaded the latest rbs50 sofwater x. 16, same version as the router. And it still won't sync.

My RBS50 behaves like everything is normal. It boots up. Power LED solid green. Top ring LED begins flashing white then after some seconds goes into pulsating white, which stays for a min or two and then no light at all. Pressing the sync button has no reaction what so ever.

Netgear has offered to have a chat with me for $89. That's nice of them, especially since their auto update feature in the app caused this issue in the first place by updating RBK50 first... I'm out of 90 day warranty as bought renewed set 5 months ago.

What are my options? Please help. Thank you.

FURRYe38 · Answer

Factory reset the RBR and RBS and setup from scratch.&nbsp;&nbsp;&nbsp;

TeKK1e · Answer

Thank you. I didn't want to disconnect my entire house from the network. But let me try.

TeKK1e · Answer

So I factory reset RBK and RBS, and tried setting up as new connection. It was not able to sync satellite after numerous tries. So no go. It said 0 out of 1 satellite found.

One thing I've noticed when factory resetting the RBS satellite, holding the pin until power LED flashes amber a few times, I let go, and the power LED just goes off, it does not turn green. So it's not initializing? It goes back on when I power cycle it.

FURRYe38 · Answer

Have you tried loading the RBS FW manaully thru the RBS web page?&nbsp;&nbsp;Wire connect 1 PC to the back of the RBS. Factory reset the RBS, wait about 5 minutes. The PC will get a IP address from the satellite. The RBS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites to the RBR. I used this today on a RBS20 what was not on v16. It finally synced. I have it about 5-8 minutes before the top ring led when OFF.&nbsp;

TeKK1e · Answer

Good morming, well it didn't work. I can only successfully flash satellite via tftp (directly via windows and via recommended tftp app too), and only on 192.168.1.1 as this is successful and router's power led goes blank during transfer, and green one it's done.&nbsp;I also noticed that my satellite is not factory resetting, as I had ethernet cable pluigged in, and did a factory reset, my network remained as is, without it saying calbe is unplugged. My Sync button also does nothing. This is turning into a headache.

Forum Discussion

RBS50 Won't Sync

10 Replies