NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
drakov
Oct 13, 2022Aspirant
RBS50v2 bricked. Power LED flashing red - nmrpflash and tftp doesn't work
Hi, I did a firmware update and one of my RBS50V2's got "Bricked". Power LED flashing red and doesn't work. I read the other KB article and my IT guy @ work tried factory reset + nmrpflash + tftp ...
KevinLiT
Oct 14, 2022NETGEAR Moderator
Hello drakov,
Welcome to the NETGEAR Community!
Are you still having this issue with your RBS50v2?
Best,
Kevin
Community Team
drakov
Oct 14, 2022Aspirant
Hi yes i am. I don't plan to open the unit and do the complicated updating that the previous person recommended. I really appreciate that the community is helping on this level but I think it's too much for me to do as a user. I'm pretty frustrated about this problem because this hardware is extremely expensive and it should last longer than it has. Especially considering that it ran a firmware update and self-destructed. It's not like I damaged it somehow. I think that in these circumstances it should be possible to send it somewhere for a pair. I also think the repair should be free because it was damaged in a firmware update
- KevinLiTOct 14, 2022NETGEAR Moderator
Hello drakov,
Thank you for your response!
Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community Team