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Forum Discussion
RBS50v2 going on- and offline every few seconds
Hi I bought an Orbi RBK5o the other day. One router RBR50v2 + one satellite RBS50v2 The satellite, is connected to the router, and placed 30 feet from the the router. There is clear line of si...
Magixians wrote:And yes, the system was updated to latest firmware during installation.
It would be useful to know precisely which firmware is on the router and satellite. I have upgraded (manually) to firmware 2.5.1.8.
Although my satellite is connected "Good" at 5G and is working, I just now opened the Administration->Firmware Update on the Orbi web interface and observed that for the satellite it says, "Please wait a moment" forever. Eventually, it said "Update Failed." It can't have failed because it is already on the latest firmware. My guess is there is "something wrong" with the update mechanism.
The reason I asked about the TV and laptop is to get confirmation that the satellite is actually going on and off line. The "app" is a wonderful thing. If the "app" says on/off, but the web interface continues to say "Good", then it would be interesting to have confirmation from another source to "break the tie." How about taking the laptop into the same room with the satellite, connecting to Orbi (and hope it picks the satellite), start streaming and then watch the app. When the app says it went off-line, did the streaming stop?
The firmware version is V2.3.5.30 on both units.
Yes you have a point. However, no unit is connected to the satellite. That's a first indication the satellite is not ok. Otherwise the units in its direct vicinity would connect to it. At one point, right after it had restarted, I saw one unit connected to it. few seconds later, after it'd gone down and up, zero connected units. So it seems pretty clear, the satellite is not ok.
Well, back to the store it goes. Thank your lucky stars you did not purchase it directly from Netgear. Returning a product to Netgear direct is a modern day verion of Purgatory.
Hi
So, I sent support a ticket yesterday, under the 90-day free support "offer".
Today I got a several page long list with nine different items with information they say they need from me, in case they need to escalate the issue. In case they need to escalate the issue! How about starting with the issue at hand and see if it can be handled without escalation?
Half of the stuff was information I already gave and the other half irrelevant for my issues. Everything in extremely poor swedish obviously machine translated from english(?).
Not a single word on the actual issue.I am NOT impressed.