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Zapalote's avatar
Zapalote
Aspirant
May 26, 2021

RBS50Y loses connection to router

Model: RBS50Y FW: 2.6.2.104   The satellite constantly looses its connection to the router. At least two times a day. Typically it will take the satellite between 40-90 minutes to reconnect. This...
CrimpOn's avatar
CrimpOn
Guru
May 26, 2021
Zapalote wrote:

The satellite constantly looses its connection to the router. At least two times a day. Typically it will take the satellite between 40-90 minutes to reconnect.

Does the Orbi log file show the RBS50Y being assigned the regular IP address each time it reconnects?

(Orbi web interface, Advanced Tab, Administration, Logs)

 

And the Orbi web interface Attached Devices display shows that the RBS50Y is "disconnected"?

Which Orbi unit does the Attached Devices display show the RBS50Y being connected to? (router or one of the satellites?)

 

I am sure you have double checked that the electrical power remains on when the satellite is disconnected?

Zapalote's avatar
Zapalote
Aspirant
May 27, 2021

Hi CrimpOn,

 

CrimpOn wrote:
.

Does the Orbi log file show the RBS50Y being assigned the regular IP address each time it reconnects?

(Orbi web interface, Advanced Tab, Administration, Logs)

 

Yes.

 

 

And the Orbi web interface Attached Devices display shows that the RBS50Y is "disconnected"?

 

Yes.

 

CrimpOn wrote

Which Orbi unit does the Attached Devices display show the RBS50Y being connected to? (router or one of the satellites?)

 

A satellite

 

Yes, checked the power.