Forum Discussion

Aspirant

Mar 16, 2020

rbw30 won't connect to router and I can't manually update firmware

My Orbi Wall Plug Satellite RBW30 was not showing up as being connected to my router (RBR40). I tried syncing it, but that didn't work, so then ended up deleting it from my account on the website to...

FURRYe38

Guru - Experienced User

Mar 16, 2020

What happens if you disable WiFi security mode on the RBR temporarily. Then try to add the RBW to the RBR while in the same room as the RBR. Does it connect then long enough to update FW on the RBW? Use the sync button on the RBR first then press the button on the RBW. You might factory rest the RBW first, then try to add it.

If this fails, re-enabled wifi security on the RBR and contact NG support.

Miller2x

Aspirant

Mar 16, 2020

thank you for your advice. I was optimistic for it to work, but unfortunately it still won't connect. I will try to connect to netgear support.

FURRYe38
Guru - Experienced User
Mar 16, 2020
Ok. Thanks for letting us know. Hope they can get you going.
Miller2x wrote:
thank you for your advice. I was optimistic for it to work, but unfortunately it still won't connect. I will try to connect to netgear support.