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Forum Discussion
Announcing availability of OrbiOS 2.1
We’re excited to announce that OrbiOS 2.1 is now available for immediate download here: https://www.netgear.com/support/product/RBK50.aspx#download https://www.netgear.com/support/product/RBK40.asp...
No acknowledgement of the disconnect issues! What's going on?
While the issues you stated should be fixed they appear to be comestic. The disconnects are actually impacting core functionality of this product. No connectivity = useless WiFi.
I am still in the return window and if I don't hear something Orbi's will definitely be going back.
I will be contacting Costco soon to recommend them to stop stocking the Orbi. I will be pointing them to messages in this forum as evidence for Netgear's awful customer service.
My suggestion is if you can return it, do it while you can. Otherwise you will be stuck like us, wasting time (a lot of time) troubleshooting.
It's extremely frustrating that netgear cannot get this straighten out. I was in the middle of doing something very important and my internet disconnected yesterday. This happens constantly throughout the day and I cannot get a stable connection.
I am dismayed to read of all the problems with this device. I just purchased one and it hasn't even arrived yet but I think I will return it. I thought I was getting a reliable technology that would not be outdated soon but I am not sure if it's worth what you all have been going through. I will stick with a different brand.
AmitRcan you guys reproduce the issue where the router and bridges need to be rebooted from time to time, after throughput drops to 40-50 mbps ?
I'm technical and willing to do some tests. the 2.1.12 firmware was slow all of the time. I'm dealing with 40 devices split among 1 router and 2 bridges using 5ghz backhaul.
I cant call support, they only have 90 days before they charge you :(
I had it today. Working from home and repeated drops. Put in my old router which doesn't offer the coverage I need but connection is rock solid.
I decided to return for a refund since I am still in that window.
Am going to try an eero setup to get the whole home coverage I need.
Does anyone know if Costco requires me to have the box to return it? I am in the return window, but I know the packaging for my RBK50 is long been tossed out.
Sounds like returning it and finding one that works is the way to go.