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Forum Discussion
XL25A
Jan 14, 2023Tutor
HORRIBLE wifi speed but ULTRAFAST via ethernet ports
Issue: Cable modem (SPECTRUM) delivering 350+ Mbps INBOUND with near equal throughput (measured via FAST.COM) to devices via Ethernet ports on two satellites. Wifi throughput, HOWEVER, typically...
CrimpOn
Jan 15, 2023Guru - Experienced User
XL25A wrote:
I use iPhone/iPad to connect to fast.com. I've attached an image of the wifi commander showing the 8 SSID and one mac address.
With the test devices being iPhone/iPad, my focus would be on the 5G channel. (Might be worth double-checking that they are actually connected at 5G, and to which Orbi device.) This removes traditional interference sources (cordless phones, microwave ovens, etc.) from the discussion.
Is it correct to assume that the investigation began originally because of disappointing performance of WiFi devices? (Video not streaming correctly. Web pages not loading quickly. etc.)
What this "sounds like" is that the 5G channel is being totally saturated by something and your devices cannot "get any air time".
A brief search for some tool that will measure WiFi network saturation has been disappointing. Everything seems to be aimed at (a) how many WiFi access points are on each channel, and (b) what the relative signal strength of each access point is.
XL25A
Jan 15, 2023Tutor
How does one "quote" someone in replies? I can't find that option anywhere....
Is it correct to assume that the investigation began originally because of disappointing performance of WiFi devices? (Video not streaming correctly. Web pages not loading quickly. etc.)
Yes. Massive delay in response for pages, images and movies.
I will install that application a little later. Is there something in particular to review once it's installed?
- CrimpOnJan 16, 2023Guru - Experienced User
XL25A wrote:
How does one "quote" someone in replies? I can't find that option anywhere....
Click the goofy symbol:
- CrimpOnJan 16, 2023Guru - Experienced User
I do not like the "Blocked" business with Satellite #1. Thanks for taking the time to install WiFi Info View. Not being able to come up with any reason for WiFi device performance to be so low, I was grasping for anything. Such as, "maybe the 5G channel is SO SATURATED that nothing can get any air time." The results do not appear to support that hypothesis.
5G WiFi is a bit confusing. (WiFi in general is damn complicated in my opinion.) The router attempts to use an 80MHz wide channel (to get 866Mbps maximum throughput with QAM256 encoding) by combining channels 36, 40, 44, and 48. When the customer "sets" a WiFi channel, that means the router uses that channel for management frames, such as Beacon Frames and set up communications.But, it still tries to use the maximum possible bandwidth based on the capability of individual devices.
It's hard to even imagine what is going on. "Oh, you're a device that can do 802.11ac with 2x2 MIMO, set your radio to xxx and transmit to me." "Oh, poor camera, you can do only 802.11n and no MIMO, I'll talk to you at yyyy." Every transmission.
(A similar thing happens with 2.4G WiFi. If the network actually has an 802.11b device on it, communication with that specific device has a maximum Link Rate of 11Mbps (https://en.wikipedia.org/wiki/IEEE_802.11b-1999 ). When an 802.11g device comes on, the maximum link rate is 54Mbps (https://en.wikipedia.org/wiki/IEEE_802.11g-2003 . Only 802.11n devices are capable of reaching that mythical 400Mbps proudly touted in the RBR50 product data sheet.
Even if we add up the "utilization" of channels 36+40+44+48 in that report, it comes to 30.9%. (Not forgetting that we have no idea what the hell that report is actually measuring.)
Having failed miserably to find a solution, I can think of only one more step: the dreaded Factory Reset. My practice is to first try a "quick reset":
- Save the configuration to a computer (web interface, Advanced Tab, Administration, Backup Settings.)
- Get out the paperclip and hold it in the tiny "reset" hole until the power LED begins to blink amber. (about 10-15 seconds).
- Let the router restart. (the web interface goes back to "admin" and "password")
- Go through the setup process and do not change anything. Leave the WiFi SSID/password the way it is. Do not "register" the product again. Do not sign up for anything (Armor, Parental Controls, etc.)
- Just power through until you get to the page that offers two choices:
- Load a saved configuration, or
- Continue to configure manually.
- Load the saved configuration. The router will reset all by itself. And, everything comes back. (SSID/password. Admin login credentials. IP's assigned to devices. DNS servers. etc. etc.)
- One time for me, whatever junk had accumulated and caused my router to act up was now gone.
Takes 10-15 minutes maximum. No data entry (no chance for typos). No WiFi devices get the wrong IP addresses assigned to them. Wham. Bam. Thank you (oops)
- XL25AJan 16, 2023Tutor
CrimpOn wrote:
[SNIP] Not sure what happened to my earlier response thanking you for the technical information!
[/SNIP]Having failed miserably to find a solution, I can think of only one more step: the dreaded Factory Reset. My practice is to first try a "quick reset":
So, I rebooted RBS50#2 and achieved 300+ Mbps. I then left it to run for 2 hours. I just rebooted RBS40V and I am still seeing 300+Mbps for my measurable wifi devices.
I think the key was shutting down all satellites and rebooting them one by one.
Only time will tell but i haven't seen consistent throughput like this since I set this system up.