NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
How is this product so bad?
How is it possible? I was so excited to use this solution. Went to Costco with a smile on my face. Felt good about buying it and carrying it out of the store. Told a bunch of friends and family a...
Slun80 wrote:
Strange responses!
This forum is FULL of people having issues each and every time a firmware update is released. I spent more time researching issues over the past three months using Orbi than I have ever spent on any issues with any product I've ever owned. By far! And all I had connected to this stupid thing is some phones, tablets, a couple TV's and an Xbox One.
I think it's great that many users aren't experiencing any issues. Some people buy unreliable vehicles and don't have issues either - that doesn't make the product great.
I refuse to spend a few hours every month on my Wifi connectivity. As I stated in my original post, I had less issues with a $40 Linksys router located in the basement of my 6200 square foot home than I did with Orbi. That's an issue for me, and it's obviously an issue for hundreds if not thousands of other people. Time to own that fact, Netgear.
Since you appear to have the numbers, what percentage of people who own the Orbi system have had problems?
tsig wrote:
Since you appear to have the numbers, what percentage of people who own the Orbi system have had problems?
I can help with this.
There are 4,473 reviews - for all Orbi Products - on Amazon. There are 642 'Critical Reviews' (scored a 1 or a 2) which is 21%. Most critical reviews seem to be related to the issues being discussed on this forum. People writing the critical reviews are generally happy with the hardware and range performance but slam the software/firmware.
For comparison:
The Linksys Velop has 359 Critical out of 3,792 (9.4%) and its far from good, either. But it's over twice as less 'critically reviewed'.
The Eero has 117 Critical out of 1,525 (7.6%), three times less 'critically reviewed'.
The bottom line is that 1 in 5 customers are unsatisfied with the Orbi family of products.
Close, but no cigar. 1 of 5 reviews on AMAZON are critical of Orbi. I didn't buy my system thru Amazon and didn't leave a review on Amazon.
You don't have to purchase on Amazon to leave a review on Amazon. I purchased at Costco and left a positive review on Amazon after about two weeks of flawless use. That review has since been changed.
Slun80 wrote:
You don't have to purchase on Amazon to leave a review on Amazon. I purchased at Costco and left a positive review on Amazon after about two weeks of flawless use. That review has since been changed.
Just tried. Wouldn't let me, got this:
Sorry, we are unable to accept your review of this product.
This product currently has limitations on submitting reviews.