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Initial setup failed.
Orbi RBK33 w/ Netgear AC1200 w/ Suddenlink I have followed the Netgear set up video "how to install your Orbi WiFi system | Netgear". I have gotten a blue light from my satellite and shown excellent...
Based on the limited information you have given, several things could be going on:
First if you are using the cell phone for the set up did you download the Orbi app and follow instruction on the app? You need the app on your phone, or the webpage on your laptop or pc to set up properly, after registering, etc.
If you really want to use your phone to connect to the webpage, you need to have the phone browser set to desktop mode, otherwise it will just direct you to download the app.
All in all setting up with a video is fine to understand instructions, but the set up process in the app or the webpage is a step by step process using the app or the web GUI as follows: https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-router-and-satellite