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Forum Discussion
internet disconnecting at least once daily x several months (2??)
We moved to a new home Dec 2021. Using existing Orbi products and switched from Verizon Fios to Xfinity [due to Fios not avail where we are]. I purchase a new Motorola Cable Model MB866 DOCSIS 3.1 M...
There was/is a couple of sketchy versions so it might help.
I'd try that first.
If it doesn't help, watch to see if its all devices or just devices connected to a satellite.
You can also try swapping a power supply from one of the satellites to the router and see if its a power supply issue.
Ty , I don’t think anything is connected to one of the satellites because most everything is in my office that I’m having issues with including my iMac and my VPN phone when it happens. Fingers crossed that firmware update is fixing everything.
Just saying you could swap one of the power supplies from the satellite to the router to see if the routers power supply is going bad.
- Ah ok - got it. Will do next if continues. TY so much for your help. Grateful
Am still experiencing daily outages on my system and am very frustrated. I'm a Pediatric Nurse Practitioner and in the middle of Telehealth, I will drop a visit. I work from home on and off and the rest of the time am in the clinic and average about 60+ hours a week in clinic [i.e not home] so nonetheless, am not home enough to really troubleshoot this well. When I disconnect, it lasts a few min but it entirely too long for what I am doing. It disconnects from my secure site and then just screws up everything. My ORBI turns purple and my modem looks like it remains connected. I tried a hard reset of my entire system, firmware is updated and have swapped out the satellite plugs as previously suggested. My home is about 2800 sq feet, have an office on the first floor w/modem + base and the satellites are upstairs far, far away. what next?