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Forum Discussion
Testyblahblah
Apr 04, 2019Aspirant
Local IP connectivity to router apparently dead while WiFi still working
Hello, This morning our routing stopped working. WiFi still functions. I am not a networking amateur and have custom DHCP range and numerous fixed allocations set and so do not want to just reset the...
- Apr 05, 2019Good sanity testing fundamentals, thank you, although I have fixed this. I believe that I have revealed what can be used to diagnose the exact problem in this upgrade.
Repeated resets, repeated FW upgrades to the latest all achieved nothing. But, I immediately restored settings everytime, as per sensible guidance here. It should not have been a problem, but it was. This 'restored' the problem that the firmware introduced. This begins to make the problem isolatable by Netgear.
So, I manually created my complex DHCP fixed structure and my SSID details. And it works now. Between devices and Orbi units. I should not have to do this.
This means that something in the configuration structure does not port well between these firmware versions. I presume it has something to do with routing/iptables that this new App Armor thing has poorly implemented, regardless of whether it is enabled(!) (I do and did not have it enabled).
None of this is good news. I have two ruined days. And I would be irrational to trust my Netgear equipment. The scenario if I were travelling would be worse. If you have a NAS, an inward VPN, CCTV, alarms, Ring doorbells, Arlo or are just a modern user, you cannot trust a system or manufacturer that will destroy your network whenever it wants.
I am furious.
FURRYe38
Apr 04, 2019Guru - Experienced User
What is the Mfr and model# of the ISP modem the NG router is connected too?
Make contact with a forum moderator and see if they can help you on this.
I think there maybe something missing or the system is bad, I don't see how the system could be bad though if only 8 months old.
After doing the reset with a wired PC and just the RBR, do you get an IP address from the RBR? No even connected to the ISP router.
I would try this while you wait for help. If you can get an IP address and get online with the RBR, I would fresh re-load the v44 FW file to the RBR and then reset once more and setup from scratch. I would use IE11 or Firefox browser to do this.
Just seems like maybe the RBR is in a bad state. Might even try the 30-30-30 reset as well.
Testyblahblah
Apr 04, 2019Aspirant
Thank you - appreciated.
Cable modem shouldn't matter as Netgear problem also applies when modem is off. Modem is a Virgin Media Superhub 3 (made Arris maybe). It is in modem mode when not off.
Blanca_O can you please review? I am extremely unhappy and have already investigated credit card reverse charging for these Orbi units.
Thank you
Cable modem shouldn't matter as Netgear problem also applies when modem is off. Modem is a Virgin Media Superhub 3 (made Arris maybe). It is in modem mode when not off.
Blanca_O can you please review? I am extremely unhappy and have already investigated credit card reverse charging for these Orbi units.
Thank you