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Forum Discussion

Baywatch's avatar
Baywatch
Guide
Oct 16, 2017

Losing Wireless Connectivity

I have an Amazon Echo Dot. It has worked perfectly here for 6 months on my old wifi system. I upgraded to Orbi AC3000. The Echo Dot connects and works workd fine for a short period of time. Later I t...
Troubleshooting
Mikey94025's avatar
Mikey94025
Hero
Oct 17, 2017

OK, if the Echo Dot is the only device having issues then just confirming -- Did you go through the wireless setup again after installing your Orbi?

 

Some customers do not, assuming that the same SSID as their old equipment will work unchanged.  Though you mentioned using your Echo Dot at other locations so I assume you have gone through the wireless setup multiple times since installing your Orbi.

Baywatch's avatar
Baywatch
Guide
Oct 24, 2017

I can't beleive I am only one having this issue ...Echo Dot worked fine before, and still works on my buddies Linksys Velop wifi ... so I am pretty sure this is an Orbi issue !

 

Hopefully another update will come and it will magically work again.

 

I'd like to see the option to be able to force an individual device connection to 2.4 or 5 GHz

  • coldtech's avatar
    coldtech
    Aspirant
    Nov 27, 2017

    I'm having the same issues with my two Echo Dot devices. Before Orbi, they worked perfectly for the whole day without interruption.

     

    And I agree that it would be a very useful feature to force certain devices to certain bands (2G/5G) or even to certain satellites if they are in equal distance between two Orbi devices.

     

    Can somebody give me a clue where to look for this workaround on separating the 2.4 and 5GHz WiFi on the Orbi? I'm willing to give this a shot.