NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
MY Products all have red cross
I've noticed when I've logged into the netgear website and looked at my products, they all have a red cross under hardware, phone support, chat support and email support.
Does this mean that ev...
ekhalil wrote:
walkerx wrote:
mine all have 3 stars
purchased june 2018
Then I think you need to contact NG regarding this. May be Blanca_O can kindly help with this? :)
Netgear won't let me contact them via email regarding this, so I've just contacted Amazon about it, advising of the issue with the single satellite and that according to netgear I have no warranty on the product, when there should be 2 years for UK users.
walkerx wrote:
..........Netgear won't let me contact them via email regarding this, so I've just contacted Amazon about it, advising of the issue with the single satellite and that according to netgear I have no warranty on the product, when there should be 2 years for UK users.
Ok, I hoep you will get some help from Amazon then.
By the way have tried the suggestions in the other post: :)
- Have you tried to factory reset the Satellite?
- Have you tried to connect the Ethernet backhaul to another LAN port on the Satellite?
ekhalil wrote:
walkerx wrote:
..........Netgear won't let me contact them via email regarding this, so I've just contacted Amazon about it, advising of the issue with the single satellite and that according to netgear I have no warranty on the product, when there should be 2 years for UK users.
Ok, I hoep you will get some help from Amazon then.
By the way have tried the suggestions in the other post: :)
- Have you tried to factory reset the Satellite?
- Have you tried to connect the Ethernet backhaul to another LAN port on the Satellite?
Yes to both and definitely think issue with the satellite as it's not even picking up the password from my main orbi and still using the default after the reset and resync and still only connecting via wifi.
Amazon don't repair the item or replace it, so their solution is to send the whole thing back for a refund and to re-order a replacement