NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
AC641
Jan 03, 2019Luminary
Netgear Orbi RBK50 vs Google WiFi (3 devices)
Having had issues with the Netgear Orbi, specifically the inability for Philips Hue lights to work reliably and intermittent loss of WiFi from iPhone/iPad when connected to the Satellite I have had a...
thombe
Jan 04, 2019Apprentice
can i just ask who your 4g provider is and can you get unlimited usage from them or is it capped ?
AC641
Jan 04, 2019Luminary
The ISP is EE. My data contract is capped at 200GB at £60 permonth but that's fine for me. Having been used to poor Broadband I don't stream 4K TV and am not a gamer. I've noticed that EE is now offering up to 500GB a month. It's an interim solution for me before Gigaclear install FTTP at some point.
- thombeJan 04, 2019Apprentice
yup, thought it must be EE. thanks v much
- AC641Jan 20, 2019Luminary
I wanted to add that the issue with Philips Hue was NOT connected directly to the Netgear Orbi setup. After quite a bit of testing with the new setup (now 4 Google Wifi devices) I have identified the issue. I use the EE 4G mobile/cell network in the UK for my broadband. When setting up the Orbi as the Router it defaults to using the DNS of the ISP. When I switched to using Google WiFi the Philips Hue Hub immediately connected to the Internet and all worked perfectly. The Google WiFi defaults to using Google's own DNS servers. As part of experimenting, within the Google WiFi app I selected to use the ISPs (EE's) DNS - the Hue Hub immediately disconnected from the Internet. On selecting Google's DNS servers the Hue Hub immediately reconnected. It was as clean and repeatable as a mechanical switch.
This information has helped others unable to get Phlips Hue working reliably whilst using the EE network and has been reported to both EE and Philips.
- Chuck_MJan 20, 2019Mentor
So did you revert your home to Orbi or keep the Google WIFI?
There are some excellent posts on here about DNS'... yours is a good example of why you would want to use an external like Google (8.8.8.8 and 8.8.4.4) or other more "globally" designed