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Forum Discussion
Netgear Pro support plans
I have a Netgear Orbi Mesh WifFi system (RBR0 Router + 2 RBW30 Satellites) with which I have been having connectivity issues for the past month and been unable to get any traction from Netgear suppor...
Shahab wrote:Hi Jim,
I already have a separate post on the issues I'm facing with my Orbi system, basically wifi connection drops every day, occasionally multiple times a day, have received some good workaround suggestions but not an overall resolution to my problem.
Shahab
firmware?
Already been down that route. Netgear was actually pretty proactive initially, they sent me a replacement router and satellite. When I got the replacement units, did a fresh factory reset and then firmware update to the latest version. Problems have continued, since then, downgraded the firmware to V2.3.5.30 and multiple other troubleshooting steps, but no luck. Supposedly the case was been escalated to Level 2 support last week but I have yet to hear from them. Can only reach Level 1 support and they keep putting me off.
Shahab
what is your modem?