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Random12's avatar
Random12
Apprentice
Jun 19, 2017
Solved

New firmware released 1.11.0.20

Some people were saying the 1.11.0.N beta was helping with a lot of issues. There is a new version released, but the release notes don't list any fixes. Has anybody tried the new version to see if it...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

toddcarothers's avatar
toddcarothers
Tutor
Jun 22, 2017

So the 1.11.0.20 toasted my Orbis... I had to get new devices (NETGEAR I am sending the old ones back).  So I have 1 router and 3 satelittes.  They had 1.4.x.x on them... I went to update to 1.11.0.20... As the directions said I manual updated... but or some reason the router updated itself.... Now I can't see the sateleites... what to do?

  • Flash008's avatar
    Flash008
    Luminary
    Jun 22, 2017

    toddcarothers,

     

    Ask Netgear of they have a recovery tool.

     

    I know ASUS has a tool that can take a bricked device and force-reload firmware onto it, but it only works for ASUS devices.

     

    I don’t know if Netgear has this ability.

     

    Understand that ASUS is a very OPEN company and allows third-party firmware to be used. Hence, they have this tool to save those who are in your shoes.

     

    Another thing to try, is to plugin the sats via Ethernet and see if they take IPs. Login to the sats directly, and re-apply the firmware.

     

    I had a beta do the same to me a while ago (sats would not re-connect). Needed to connect my laptop directly to the Sat and reload the firmware.

  • wchp's avatar
    wchp
    Luminary
    Jun 22, 2017

    Try pressing the sync buttons first...

    "To sync your Orbi router and satellite:

    1. Make sure that the router and satellite are receiving power.
    2. Press the Sync button on the router.
    3. Within two minutes, press the Sync button on the satellite.
      Note: The location of the Sync button varies depending on the model of your satellite.
      Your Orbi router and satellite are synced."

    https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite

     

    You could also download and install the older version of firmware on the router and then note the IP addresses of the satellites and navigate to those and update the satellites first with the newer firmware and then the router. (If you go to support, Orbi, Downloads, previous versions, they are all there.) http://www.netgear.com/support/product/Orbi.aspx#download

     

    If nothing else works, paper clip to the reset button and set up again from scratch (for the router and all the satellites).