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Forum Discussion
Will_T
Jun 27, 2019Apprentice
Not connecting to Satellites?
None of my devices are connecting to my satellites. I have a security camera just a few feet from one of the satellites but it connects to the RBR50 router which is about 100 feet and through severa...
- Jun 28, 2019
FURRYe38 Making some good progress. Thanks again for your help. I noticed one odd thing while implementing some of your suggestions. When I unchecked Daisy Chain, the system rebooted. When it came back online, it showed the spoke configuration and satellite 1 now had a "poor" backhaul. So I unplugged it to move it to a slightly different position closer to the router. When I unplugged satellite 1, both my Orbi app and the router interface on my computer reported that both satellites were disconnected. Is that an indication that when daisy chain was on, satellite 2 was connecting to the router through satellite 1?
In any case, I ended up moving satellite 1 a little closer to the router to get a "good" backhaul. When I did that, I realized that I probably did not need to keep satellite 2 where it was as satellite 1 now probably offered coverage for that area also. So I moved satellite 2 completely over to the opposite side of the property, just inside the barn. Now the barn camera connects to that and has a good connection also. So the system is looking really good right now and we shall see if it remains stable going forward.
Last night I did have an issue where the connection from all devices to the Orbi network was good, but there was "no internet". I rebooted the router and that fixed it for now. Very concerning since probably 80% of any negative reviews I saw before purchasing complained about that exact thing. But since I just made all the changes you suggested and it seems good initially, I'll keep a positive outlook and hope the connection to the internet stays stable.
It is great to know this active forum is here should I run into any further issues. Thanks again.
FURRYe38
Jun 28, 2019Guru - Experienced User
Possible. Something you would have to test to see if the behavior changes with the camera.
Will_T
Jun 28, 2019Apprentice
FURRYe38 Making some good progress. Thanks again for your help. I noticed one odd thing while implementing some of your suggestions. When I unchecked Daisy Chain, the system rebooted. When it came back online, it showed the spoke configuration and satellite 1 now had a "poor" backhaul. So I unplugged it to move it to a slightly different position closer to the router. When I unplugged satellite 1, both my Orbi app and the router interface on my computer reported that both satellites were disconnected. Is that an indication that when daisy chain was on, satellite 2 was connecting to the router through satellite 1?
In any case, I ended up moving satellite 1 a little closer to the router to get a "good" backhaul. When I did that, I realized that I probably did not need to keep satellite 2 where it was as satellite 1 now probably offered coverage for that area also. So I moved satellite 2 completely over to the opposite side of the property, just inside the barn. Now the barn camera connects to that and has a good connection also. So the system is looking really good right now and we shall see if it remains stable going forward.
Last night I did have an issue where the connection from all devices to the Orbi network was good, but there was "no internet". I rebooted the router and that fixed it for now. Very concerning since probably 80% of any negative reviews I saw before purchasing complained about that exact thing. But since I just made all the changes you suggested and it seems good initially, I'll keep a positive outlook and hope the connection to the internet stays stable.
It is great to know this active forum is here should I run into any further issues. Thanks again.
- FURRYe38Jun 28, 2019Guru - Experienced User
Good to hear. Yes, when Daisy chain was enabled, it was enabling a piggy back method of connection of the satellites. When the RBS are placed in a spoke or start configuration, DS needs to be disabled.
Internet connection can be anything, ISP modem loosing connection or services.
When internet is lost, do you see the top LED on the RBR turn Pink?
Do both wired and wireless loose internet connection?
Be sure CAT6 LAN cable is being used between the modem and RBR. Shortest length possible.
- Will_TJun 28, 2019Apprentice
OK. I used the LAN cable that came with the Orbi but not sure if CAT6.
I think it was only the wirelessly connected devices that lost internet because the Roku homescreen was still displayed on the TV and the Roku is wired. But if it happens again I will verify. Rebooting the Orbi router fixed it though.
- FURRYe38Jun 28, 2019Guru - Experienced User
:smileywink: