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Orbi / router login webpage not working
The website to log into an Orbi router for administrative purposes is: orbilogin.com I logged into that site in the last couple weeks successfully, so it has traditionally been a good website since...
This may be disappointing to read, but as I expected the solution was easy and was on my end...I had switched to the Orbi guest network a couple weeks ago and didn't realize that owners couldn't log into the admin site on that network. If it states that in the manual, I obviously didn't remember.
Background:
About the same time that the Edge problems occurred and the Orbi app was updated on my Samsung devices, I switched access to the Orbi on my primary PC to my guest network to move away from the devices sucking up bandwidth on the primary network...I had up to 15 devices connected to the primary network and was having connectivity problems when using Zoom.
After following the below recommendation to reboot (which I had already performed), I recalled that I had switched to the guest network. I switched back to the primary network and was able to access orbilogin.com without a problem.
Typically in the military and in other professions, a troubleshooting check list has the simple things at the top...it appears confirming that the guest network is not the issue should be one of the first things to check. I'm just glad I didn't reset everything and start from scratch.
Using orbilogin.com is just a shortcut as explained earlier, so let's try to access your Orbi's admin website by IP address.
- What device and wireless network are you trying this on? Is your Orbi setup in Router mode or Access Point (AP) mode?
- In the Orbi app, can you find the "LAN IP address"? This is the IP address that you use on the network to access the Orbi. In the admin website, the Advanced tabs displays it in the Router Information section.
- If you "ping orbilogin.com" what result do you get? You should see the same LAN IP address.
- In a web browser, type in the LAN IP address of your orbi. This should be the same as orbilogin.com. For me: "http://192.168.1.1/".
Mikey94025 wrote:Using orbilogin.com is just a shortcut as explained earlier, so let's try to access your Orbi's admin website by IP address.
My apologies for not stating earlier...I got the same results when clicking on http://192.168.1.1/ or typing it into the address bar.
- What device and wireless network are you trying this on? My HP PC is where I am attempting to access orbilogin.com. I have it as a favorite, so I acccess it about monthly. Is your Orbi setup in Router mode or Access Point (AP) mode? This may be a great question, but I don't know the answer or where to check on the Orbi app. However, because I have changed nothing since my initial setup over 2 years ago, why would my mode suddenly be relevant? Again, not being argumentative, just trying to determine what could have changed since early January when I successfully accessed the admin site.
- In the Orbi app, can you find the "LAN IP address"? This is the IP address that you use on the network to access the Orbi. The IP address in the Orbi app lists the exact same address for my device, 192.168.1.1. In the admin website, the Advanced tabs displays it in the Router Information section. I can't access the admin website, which is why I am reaching out.
- If you "ping orbilogin.com" what result do you get? You should see the same LAN IP address.
- In a web browser, type in the LAN IP address of your orbi. This should be the same as orbilogin.com. For me: "http://192.168.1.1/".
I've thought about other changes since I last successfully accessed the orbilogin.com admin website. An Orbi app update was pushed through the Google Play Store on Jan 15, 2021 to both of my Samsung devices. My initial unsuccessful attempt to access the admin site was probably less than a week later, but I waited to contact the community about the issue until Jan 23, a few days later, in the hope that it would be cleared up.
What does the Orbi app have to do with my PC not being able to connect to the admin site? Maybe nothing, but could something have changed in the router permissions or something else? The app version is V2.8.0.1395.
When I was on earlier this month, I noted that the firmware has up to date (I performed a check), but I don't know the version. However, there have been other problems with Orbi firmware updates in the past.
Wire connect a PC to the router and factory reset the router using the back push pin button. Hold it in for 15 seconds then let go. Power OFF the ISP modem for 30 seconds than back on. Wait for the WHITE led to slowly pulsate on top of the RBR, then log in to orbilogin.com using a web browser and walk thru the setup wizard. This time write down all important information for safe keeping later on.
A simple reboot of ALL may solve your problem
This may be disappointing to read, but as I expected the solution was easy and was on my end...I had switched to the Orbi guest network a couple weeks ago and didn't realize that owners couldn't log into the admin site on that network. If it states that in the manual, I obviously didn't remember.
Background:
About the same time that the Edge problems occurred and the Orbi app was updated on my Samsung devices, I switched access to the Orbi on my primary PC to my guest network to move away from the devices sucking up bandwidth on the primary network...I had up to 15 devices connected to the primary network and was having connectivity problems when using Zoom.
After following the below recommendation to reboot (which I had already performed), I recalled that I had switched to the guest network. I switched back to the primary network and was able to access orbilogin.com without a problem.
Typically in the military and in other professions, a troubleshooting check list has the simple things at the top...it appears confirming that the guest network is not the issue should be one of the first things to check. I'm just glad I didn't reset everything and start from scratch.
That would be a cause. Glad you got it working and didn't have to reset.
Be sure to save off a backup configuration to file for safe keeping. Saves time if a reset is needed.
Enjoy. :smileywink:
TFORREST wrote:This may be disappointing to read, but as I expected the solution was easy and was on my end...I had switched to the Orbi guest network a couple weeks ago and didn't realize that owners couldn't log into the admin site on that network. If it states that in the manual, I obviously didn't remember.
Background:
About the same time that the Edge problems occurred and the Orbi app was updated on my Samsung devices, I switched access to the Orbi on my primary PC to my guest network to move away from the devices sucking up bandwidth on the primary network...I had up to 15 devices connected to the primary network and was having connectivity problems when using Zoom.
After following the below recommendation to reboot (which I had already performed), I recalled that I had switched to the guest network. I switched back to the primary network and was able to access orbilogin.com without a problem.
Typically in the military and in other professions, a troubleshooting check list has the simple things at the top...it appears confirming that the guest network is not the issue should be one of the first things to check. I'm just glad I didn't reset everything and start from scratch.
nice....don't feel bad. we've all dones things like that....I'm glad you figured it out....
